Meters and Installation 4 What is the benefit of using smart meters? Can I install my own meter? Does Fungi Utilities supply token prepaid meters? What are smart meters?
Billing and Payments 20 Why does my bill seem higher with a smart meter? My landlord disconnected me, why? Who is Truzo? Where do I get my Tax Invoice? Why am I being charged for electricity during power outages? What is a hot water recovery fee? Why do I have to pay an activation deposit? What is a monthly hardware fee? What are License fees? Why is a management fee being deducted from my eWallet?
Tenant and Landlord Issues 2 I am a landlord with an unoccupied property, am I responsiblefor utility charges? As an owner how do I register a tenant?
Support and Troubleshooting 4 How to Tell the Difference Between a Power Outage and a Disconnection Why Is My Electricity Still Off Even Though My eWallet Balance Is Positive? How to Check Your Utilities Consumption How long does it take for a topup to reflect?