If your eWallet balance is looking good but your electricity is still disconnected, don’t worry! Our smart meter boxes are designed to automatically reconnect within 15 to 30 minutes after a top-up.
However, sometimes issues like poor network connectivity, power outages, or interruptions in electrical infrastructure can cause delays in the reconnection process. We sincerely apologize for any inconvenience this may cause. If you continue to have issues, please reach out, and we’ll be happy to help you!
