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Meters and Installation

4

What is the benefit of using smart meters?
Can I install my own meter?
Does Fungi Utilities supply token prepaid meters?
What are smart meters?

Billing and Payments

20

Why does my bill seem higher with a smart meter?
My landlord disconnected me, why?
Who is Truzo?
Where do I get my Tax Invoice?
Why am I being charged for electricity during power outages?
What is a hot water recovery fee?
Why do I have to pay an activation deposit?
What is a monthly hardware fee?
What are License fees?
Why is a management fee being deducted from my eWallet?
When am I deducted for my consumption?
How do I see what is being deducted from my account?
How do I see my utilities consumption?
Why am I paying for communal charges?
Why am I liable to pay for municipality fixed charges?
How will I be charged for the utilities that I consume?
How long does it take for a topup to reflect?
Why is there a difference after I topped up my eWallet?
Why do I have to pay an activation deposit?
Which rates does Fungi Utilities charge?

Top-up and eWallet Issues

1

How will I know when my funds are low and I’m being disconnected?

Tenant and Landlord Issues

2

I am a landlord with an unoccupied property, am I responsiblefor utility charges?
As an owner how do I register a tenant?

Vacating and Moving

2

Who is Truzo?
What do I do if I’m vacating the unit?

Support and Troubleshooting

4

How to Tell the Difference Between a Power Outage and a Disconnection
Why Is My Electricity Still Off Even Though My eWallet Balance Is Positive?
How to Check Your Utilities Consumption
How long does it take for a topup to reflect?

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Support and Troubleshooting

Support and Troubleshooting

Support and Troubleshooting

How to Tell the Difference Between a Power Outage and a Disconnection
Why Is My Electricity Still Off Even Though My eWallet Balance Is Positive?
How to Check Your Utilities Consumption
How long does it take for a topup to reflect?

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35 Ferguson Road , 3rd Floor,
Illovo, Sandton, 2196

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